Hotel provides door-to-door housekeeping services to survive

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KUALA LUMPUR — Things have not been rosy for the hospitality industry and hotels have been forced to innovate. Mandarin Oriental Kuala Lumpur, located next to the Petronas Twin Towers here, has come up with an idea on how to survive during these trying times. It will be offering housekeeping services for your home.

A WhatsApp message on this upcoming service by the hotel, which is 75% owned by KLCC Property Holdings Bhd (KLCCP) and operated by Mandarin Oriental Hotel Group International Ltd, has gone viral.

The message reads: “Have your house cleaned by Mandarin Oriental: Enjoy a peace of mind and leave the cleaning duties to us. Engage our highly trained housekeeping colleagues to make up your house.”

A check by theedgemarkets.com with the hotel confirmed that it was planning to provide this service once it has fine-tuned the standard operating procedures (SOPs).

How much would you need to pay for a five-star service at your doorstep? The hotel is charging RM100 per person per hour, and at least two staff are required. The service will be available within a 10km radius of the hotel.

“City hotels are arguably the worst hit segment as they are highly dependent on international arrivals. While it is rare for hotels to offer such services, perhaps it is not a bad idea after all, leveraging on its resources and brand, while maximising productivity of employees,” Malaysian Association of Hotels CEO Yap Lip Seng said when contacted.

An industry observer, who declined to be named, said: “It makes obvious sense for Mandarin Oriental to do so as there are so many apartments and residences around the area.”

In May, KLCCP said the performance of Mandarin Oriental in the first quarter ended March 31, 2020 was severely impacted by the Covid-19 pandemic, which saw revenue decline 33.8% year-on-year to RM28.1 million, resulting in a loss for the hotel.

It added that the hotel had a good month in January, but that the public health issues and travel restrictions led to a subsequent decline in occupancy and meetings, incentives, conferences and exhibitions (MICE) contributions by March, from cancellations and postponements of events arising from the pandemic.

The hotel had also remained closed to new guests from March 18 to May 2, serving only its long-stay guests.

Read more: https://www.theedgemarkets.com/article/mandarin-oriental-kl-provide-doortodoor-housekeeping-services?type=malaysia
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